Q:
What do you think is
a better advertising plan: $2,000 in
direct postcards reaching roughly
3,500 people, or $2,000 in a
newspaper ad reaching 750,000
readers?
A:
It depends entirely
on what you say in your ad. If your
impact quotient is high enough, your
best bet will be the newspaper. If
the direct postcards are delivered
precisely to "the perfect target"
(which is not very likely), then the
direct-mail route is preferable.
Based on the fact that I don't know
the answers to either of these
questions, my guess is that neither
the direct postcards nor the
newspaper will work for you. My
advice is that you keep your $2,000
in your pocket until you come up
with an actual plan. These are the
hard questions you need to answer:
1. What do you have
to say that matters to your
customer?
I'm your prospective customer. I
know you want my business, but why
should I care? What's in it for me?
Most ads are written under the
assumption that the reader, listener
or viewer has a basic level of
interest and is paying close
attention to the ad. But customers
tend to ignore all ads that do not
speak directly to them. Your first
task is not media selection; it's
message selection.
2. Can you say it
persuasively?
Most ads are ineffective because the
writer was trying to say too much,
include too much and be too much.
Fearful of leaving someone out,
these writers write vague,
all-encompassing ads that speak
specifically to no one. "We Fix
Cars" is a terrible headline for an
ad.
3. Are you speaking
to a felt need?
Let's say the "We Fix Cars" auto
mechanic has a great deal of
affection for older BMW 2002s. He
knows that 2002 owners love their
cars like few drivers on the road
and that the only weakness of the
2002 is its evil Solex carburetor.
Every 2002 owner knows this, too. So
he writes the headline, "BMW 2002
Owners: Aren't You Tired of Fooling
With That Solex by Now?" In the body
of the ad, he talks about the
fabulous new Weber two-barrel
carburetor now available for BMW
2002s, raves about how it
dramatically increases performance
and reliability, explains that he
keeps these new Weber carburetors in
stock at his shop, then names the
price at which he will install and
adjust that carburetor for you. He
closes the ad by saying, "You'll
rocket out of here in a completely
different BMW than the one you drove
in." If a list of BMW owners in your
area is available for a direct-mail
card (such as the list from the
local BMW club), then a direct-mail
card or flier would be the way to
go. But if no such list is
available, the newspaper might be a
second choice. In either case, you'd
want to include a large picture of a
BMW 2002 to serve as a recall cue
and help gain the attention of your
target customer.
4. How long is your
time horizon?
Some ads build traffic, some build
relationships and others build your
reputation. If you don't have the
financial resources to launch a true
branding campaign focused on
building relationships and
reputation among potential
customers, you're going to have to
settle for traffic-building ads
until you can afford to begin
developing your brand. To what
degree do you have financial staying
power?
5. What is the
urgency of your message?
If you need an ad to produce
immediate results, your offer must
have a time limit. This technique
will simultaneously work for and
against you. On one hand, customers
tend to delay what can be delayed,
so limited-time offers generate
traffic more quickly since the
threat of "losing the opportunity"
is real. On the other hand,
customers have no memory of messages
that have expired; short-term
messages are erased from our brains
immediately. Therefore, it's
extremely difficult to create
long-term awareness with a series of
limited-time-offer, short-term ads.
6. What is the impact
quotient of your ad?
How good your ad must be depends on
the quality of your competitors'
ads. A .22-caliber pistol is a
weapon against an opponent with a
peashooter. But aim that pathetic
pistol at an opponent holding a
machine gun, and you can kiss your
silly butt goodbye. How powerful is
the message of the opposition? If
your competitor carries a machine
gun, don't go where he goes. In
other words, don't use the media he
uses.
7. How long is the
purchase cycle?
How long it will take your
advertising to pay off is tied to
the purchase cycle of your product.
Ads for restaurants work more
quickly than ads for sewing
machines, because a larger
percentage of people are looking for
a good meal today than are looking
for a machine that will let them
make their own clothes. Likewise, an
ad for a product we buy twice per
year will produce results faster
than an ad for a product we buy only
once a year. Remember, a customer
first has to be exposed to your ad
often enough to remember it, then
you have to wait for that customer
to need what you sell. How soon will
he or she likely need it?
Not hiring a professional ad writer
is often far more expensive than
hiring one. If you'd like to read
more about this stuff, most
libraries and bookstores are full of
books on advertising, including
three of my own.
Roy Williams is the
founder and president of
The Wizard of Ads, a company
serving the advertising and
marketing needs of business owners
around the globe. Williams is also
the author of
The Wizard of Ads and
Secret Formulas of the Wizard of Ads.

The opinions expressed in this
column are those of the author, not
of Entrepreneur.com. All answers are
intended to be general in nature,
without regard to specific
geographical areas or circumstances,
and should only be relied upon after
consulting an appropriate expert,
such as an attorney or accountant.